Telecommunications · Networks · Voice · IT · Cloud
Chief Architect & Consulting Leader – Global Telecom & Enterprise Infrastructure
Visionary technical leader specializing in the end-to-end design, implementation and optimization of carrier-grade and high-density enterprise networks. I translate complex infrastructure challenges into resilient, scalable business solutions that protect revenue and customer experience.
From hands-on engineer and founder to technical leader and strategic consultant.
I operate at the intersection of telecom, networking, voice and IT infrastructure: building ISPs, running datacenters, securing SIP and TDM environments, and keeping business-critical systems up when it matters most.
I started as the person who could fix anything technical. Over time—by founding an ISP and an MSP, owning complex customer deployments and leading critical incidents—I became the person who can design the system, align the people and own the outcome. Today I work as a technical leader, architect and advisor to organizations that depend on reliable, secure and scalable infrastructure.
I’m still very hands-on: reading packet captures, debugging PRI/SIP call flows, tuning firewalls, designing MPLS/VRF topologies, building virtualization clusters, storage and monitoring. But my real value is turning that depth into stability, clear direction and measurable business results.
I have a proven ability to lead and mentor cross-functional technical teams – systems, network, voice, NOC and DevOps – across vendors, ISPs and enterprises.
My core strengths shape how I lead and make decisions:
I’m actively open to opportunities to lead complex global networking, cloud migration and telecom modernization initiatives. I’m especially interested in roles where I can combine technical depth, operational ownership and sales-awareness – partnering with executives and GTM teams to design platforms, reduce risk and grow revenue.
Whether you need a leader, a senior technical resource or a sales-aligned architect, my work tends to focus on the same core outcomes.
Examples of how I apply leadership, technical depth and a sales-aware mindset to real environments.
A strategic customer was experiencing intermittent voice failures across multiple sites and carriers.
As co-founder/CTO of a regional ISP, I owned the technical vision while the customer base and footprint grew rapidly.
In complex vendor and ISP environments, slow resolution of voice/network issues threatens both SLAs and revenue.
I sit at the intersection of engineering, operations and sales – helping teams win technical deals, keep strategic accounts healthy and grow revenue on top of stable platforms.
The combination of deep technical skill, hands-on leadership and a sales-aware mindset makes me a strong fit for roles where technology, operations and revenue are tightly connected.
I operate as a leader who can still go hands-on anywhere in the stack: telecom, networks, systems, cloud, software and AI.
I combine hands-on expertise in networks, telecom, voice, systems, cloud and software with the ability to lead teams, own incidents and design architectures that make business sense.
Grouped into the domains that matter most for modern infrastructure leaders: Cloud & DevOps, carrier-grade networking & UC, and observability, security & governance.
A mix of vendor, ISP/MSP, consulting and volunteer work that shaped me into both a leader and a deeply technical resource.
Over the last decade, I’ve operated across vendor, ISP/MSP and consulting environments in roles where I own complex voice and network platforms, lead engineers through high-severity incidents, and partner with sales and leadership on strategic, high-value accounts.
Senior escalation owner and de facto technical leader for complex SecureLogix deployments across large enterprise customers in highly regulated, mission-critical environments.
Founder of a consulting practice helping SMEs, ISPs and service providers design, stabilize and evolve their infrastructure, voice and security environments.
Co-founded a wireless ISP to deliver internet, voice and transport services; owned the technical vision, architecture and day-to-day reliability of the network serving a large base of business and residential customers.
Co-founded an MSP focused on delivering stable, well-designed IT services to multiple small and mid-sized businesses.
Member of the engineering team responsible for the headend and hub infrastructure that delivers television and data services to a large subscriber base.
Volunteer IT leader for a youth-focused non-profit organization, responsible for keeping technology aligned with mission and budget.
Led daily IT operations for a fast-paced environment, overseeing end-user support, infrastructure and key modernization projects.
I keep a strong lab and product mindset – always testing, building and refining ideas that connect infrastructure, software, AI and business.
A modular micro-SaaS ecosystem focused on CRM, teams and business operations – built with TypeScript, React, Vite, Node.js and PostgreSQL, with Tailwind-style UI and PWA thinking. Designed from day one to be developed with AI-assisted workflows, clear PRDs and a strong focus on real-world sales and operations needs.
A continuously evolving homelab with multi-hypervisor, multi-site networking, VPN, storage and monitoring – including platforms like TrueNAS CORE/SCALE, XCP-ng, Proxmox and pfSense/OPNsense – used to test architectures, reproduce customer scenarios and validate best practices before applying them in production.
A structured methodology for using AI as a development partner: high-quality PRDs and specs, small prompts, iterative code generation, testing and review loops. Built from real work with tools like ChatGPT, Replit and automation platforms, and applied directly to projects like the UpTract ecosystem.
Formal studies in engineering and computer science, combined with extensive self-directed learning and lab work throughout my career.
Coursework in computer science, programming, operating systems and foundational CS concepts.
Coursework in computer engineering, digital systems, electronics and programming.
Coursework in electrical engineering fundamentals, circuits and related math.
Coursework in mathematics, including calculus and analytical reasoning.
High school diploma.
Formal training that complements my hands-on experience.
LFS101x & LFS151x (Linux & Cloud Infrastructure), RH066x (Fundamentals of Red Hat Enterprise Linux), NDG Linux Unhatched.
INF250x: Planning a Security Incident Response (Microsoft); Splunk 7.x Fundamentals.
Dell EMC TechDirect Enterprise – Warranty Parts Dispatch and other vendor and platform courses that reinforce my infrastructure and support background.
I work with organizations as a fractional infrastructure/CTO, principal architect or senior escalation partner to stabilize, modernize and grow complex telecom, voice and infrastructure environments.
I am actively seeking opportunities to lead complex global networking, cloud migration and telecom modernization initiatives. If your organization requires a proven leader with deep architectural and operational expertise, please connect directly via email or LinkedIn.
Location: New Braunfels, TX · Greater San Antonio / Austin
Email: [email protected]
LinkedIn: linkedin.com/in/joaopedroalbernaz
Prefer a document? You can also download my résumé as a PDF.