Operating experience
10+Years across infrastructure, support and high-consequence operations
Wise IT / Select advisory
Clear judgment for complex technology decisions.
Through Wise IT, I take a limited number of non-competing engagements. I help leaders make decisions that cross infrastructure, service operations, risk and commercial constraints, then leave the internal team ready to carry the work forward.
Customer experience
500+Customers served by the regional ISP I co-founded and operated
Network experience
55Points of presence in the network I helped build and run
Customer environments
Enterprise + federalCurrent experience in regulated customer environments
01 / Advisory work
Use Wise IT for decisions that cross organizational boundaries.
Wise IT is useful when architecture, operations, customers, vendors, risk and cost must be understood together before a leader can make the call.
01
Operating model & reliability
Reliability improves when service commitments, ownership, KPIs, escalation and prevention work together. I help put those pieces into a practical operating model.
- Service standards & KPIs
- Decision rights
- Reliability controls
02
Architecture, risk & investment
Establish the current state, expose material dependencies and turn competing technical options into a sound roadmap ordered by operational and business impact.
- Platform portfolio
- Risk and lifecycle decisions
- Capital and vendor tradeoffs
03
High-consequence transformation
Reduce risk in modernization, recovery and multi-site change with explicit owners, dependencies, validation, rollback and operational acceptance.
- Transformation roadmap
- Readiness and rollback
- Operational handoff
04
Strategic technical diligence
Test whether an opportunity, commitment or vendor proposal can be delivered, supported and sustained before the organization makes the promise or investment.
- POCs, RFPs & SOWs
- Supportability review
- Commercial alignment
Operating principle
A useful engagement ends with a sound decision, lower execution risk and an internal team ready to carry the work forward.
02 / Fit and boundaries
A limited practice with clear boundaries.
I keep the practice small to protect the quality of the work and avoid conflicts with my primary leadership responsibilities. Every engagement begins with a defined end point.
Strong fit
Leadership-sponsoredWise IT is most useful when an important problem crosses functions.
The work may cross network, voice, infrastructure, cloud, security, vendors and internal teams. Leadership needs a view of the whole system before making a decision that affects the business or its customers.
- Material decision
- Multiple stakeholders
- Incomplete evidence
- Named executive sponsor
Engagement shape
Bounded engagementThe outcome, authority and handoff are defined at the start.
We define what decision or operating result the work must produce, what evidence is available, who can act, where the boundaries sit and how the internal team will own the result after the engagement.
- Clear outcome
- Access to evidence
- Decision authority
- Documented transfer
Outside the model
Defined engagementsWise IT handles defined advisory engagements.
General help desk work, reselling, open-ended on-call coverage and staff augmentation are outside the practice. I also decline work that competes with or creates a conflict around my primary role.
- Commodity managed services
- Open-ended coverage
- Staff augmentation
- Conflicting engagements
04 / Experience behind the advice
Advice grounded in operating experience.
Built and operated ISP and MSP businesses.
Co-founded and operated ISP and MSP businesses, including the technical organization, carrier relationships, vendor decisions, capacity, capital planning and customer delivery.
Lead technical support in regulated customer environments.
Manage technical support for mission-critical voice-security platforms serving Fortune 100, national healthcare and federal customers.
See how the parts interact.
Work across voice and unified communications, carrier networks, infrastructure, cloud, reliability, security and service operations.
Connect technical choices to service and investment.
Experience with service portfolios, SLAs, partners, vendors, customer recovery and investment decisions keeps architecture connected to the business that must sustain it.
05 / External perspective
Professional recommendation
“Not just his technical expertise impresses me, but his work ethic and reliability.”
Chris Walk, MSIT-IA, CISSP
Recommendation based on more than fifty troubleshooting situations supporting Air National Guard bases
Read the public recommendation06 / Start with the decision
Bring me the decision that needs clear ownership.
A useful first note explains the current situation, the effect on the business or customer, the decision or result required, who owns it internally and when action becomes necessary.
I will tell you directly whether the work fits Wise IT’s scope, availability and conflict boundaries. If it falls outside them, I will say so promptly.
Looking for my full-time leadership profile? Return to the executive site.